Refund policy

Last Updated: 02/06/2026

Thank you for shopping with Snelvoo.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our policy below.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order number is required.

Certain items may not be eligible for return, including:

  • Personalized or custom-made products.

  • Items marked as final sale.

  • Products that have been used, damaged by the customer, or returned without original packaging.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem.

After review, we will offer a replacement, store credit, or full refund at no additional cost.

Return Shipping

Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect.

Return shipping fees are non-refundable.

If a customer chooses to return an item due to a change of mind, ordering the wrong item, no longer wanting the product, or any reason not caused by our error, the customer will be responsible for paying the full cost of return shipping.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds will only be issued after the returned item has been received and inspected.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund.

Original shipping charges paid at checkout are non-refundable.

Refused Deliveries and Unclaimed Packages

If a package is refused, unclaimed, or returned to sender due to an incorrect address provided by the customer, any return shipping fees, reshipping fees, customs fees, or carrier charges incurred will be deducted from the refund amount.

If these fees exceed the order value, no refund may be issued.

Order Cancellations

Once an order has entered processing or has been shipped, it can no longer be canceled.

Contact Us

For return or refund requests, please contact:

Email: services.actin@gmail.com

We aim to respond within 24–48 business hours.